Fall 2009
Wentz Stained Glass Studio
Bonnie Wentz operates her retail glass shop from a small storefront in Gettysburg, Pennsylvania, with the help of one full-time manager and two part-time employees. A little more than half of of her business comes from retail sales, while the rest is divided between classes and commissions. Bonnie is convinced that most of her success lies within her philosophy that providing superior customer service is paramount.
by Colleen Bryan
Also take a look with Denny Berkery of the Retailers of Art Glass and Supplies at how mixing old and new sales techniques can keep your business growing.
You can find the rest of these articles in the Fall 2009 issue of Profitable Glass Quarterly.
Fall 2009 Buy Now!
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